Terms and conditions
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Inspection and Services:
Your chimney will be inspected by a qualified professional chimney sweep who meets national standards and is registered with the Heating Equipment Testing and Approval Scheme (HETAS).
All work is carried out in good faith. Only brief visual inspections of the appliance and chimney are conducted. Because many parts of a chimney system are hidden, our findings should not be taken as a guarantee that the system is completely safe or free from defects caused by age, misuse, or poor installation.
Unless otherwise informed by the homeowner or the person granting access, the chimney sweep will assume that the appliance is properly installed, safe, and suitable for sweeping.
Bookings:
Appointments should ideally be made through our website, though we also accept phone bookings between 9am and 5pm, Monday to Friday. If we are unavailable, please leave a message and we will return your call as soon as possible.
You must provide details of the appliance to be swept. Each appliance requires its own booking slot to allow sufficient time for each job.
Before confirming your booking, you must confirm that you have read, understood, and agreed to these Terms and Conditions.
To cancel or reschedule, please call 07908871079 at least 48 hours before your scheduled appointment.
We reserve the right to refuse bookings at our discretion.
Gas Fires:
Certain gas fires require disconnection before sweeping the flue. This work must be carried out by a Gas Safe registered engineer and arranged by the customer at their own expense.
Preparation for Your Appointment:
Please do not use your appliance during the 24 hours prior to your appointment. If it is warm upon arrival, the appointment cannot proceed and a charge will apply (see “Fees” section).
To prepare for our visit:
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Remove any ornaments, fuel, or tools from the fireplace area.
Clear any ash or debris from the grate or stove.
Ensure there is a clear pathway from the entrance to the fireplace.
Provide a plug socket near the hearth (use an extension lead if required).
Pets and Children:
For safety reasons, pets and children must be kept under supervision and in a separate room during the visit. A responsible adult must be present at all times. We cannot accept liability for injury or loss.
Security:
The sweeping process requires movement between the property and our vehicle, meaning doors may be left open. It is the homeowner’s responsibility to secure valuables and keep them away from the work area.
During Your Appointment:
Each sweep typically takes about one hour, including a risk assessment, setup, sweeping, checks, cleanup, and feedback. A certificate of sweeping will be issued upon completion.
If a blockage such as a bird’s nest prevents completion, we will discuss next steps and arrange a follow-up appointment. Costs will vary depending on the condition and amount of debris. A CCTV inspection will confirm full clearance and safety.
Sweeping Disclaimer:
If damage occurs during sweeping, this usually indicates a pre-existing fault rather than being caused by the sweep. Chimneys and appliances must be sound and suitable for cleaning and testing.
Certificate Particulars
Please refer to your issued certificate for further details and disclaimers.
Payment:
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Payment is due at the end of the appointment. The homeowner or designated representative must be available to pay. Cash payment is preferred, but Bank transfer is also accepted.
Waste Removal:
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All soot, ash, and debris will be removed and disposed of responsibly under our waste carrier licence, following The Waste Duty of Care Code of Practice.
Appointment Disruption:
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Your appointment time may be moved up by one hour. You will be contacted by call or text if this happens (not applicable to 8am or 9am appointments). If we are delayed, we will notify you as soon as possible, and you may rebook without charge if preferred.
Fees:
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Standard sweep: £80 per appliance.
Multiple sweeps: 10% discount on total cost.
Access or hazard issues preventing a sweep: £30 call-out fee per appliance.
Missed appointment due to no access: £30 per appliance.
Cancellations or reschedules within 48 hours: £30 per appliance.
Late payment interest: Charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
If unforeseen circumstances prevent you from keeping your appointment, please contact us to discuss.
Parking Restrictions:
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If parking is restricted in your area, please inform us before the appointment. For permit-only zones, a valid permit must be provided for the visit at no cost to us.
If pay-and-display parking is required, the cost will be added to your final bill.
Conduct:
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If we feel unsafe or encounter unacceptable behaviour, we may end the appointment immediately. Any form of discrimination, threats, or abuse towards our staff may result in legal action or police involvement.
Complaints:
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Details of our complaints procedure can be found on our website:
https://www.jdchimneysweepsheffield.com
Changes to Terms and Conditions:
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The most recent version of our Terms and Conditions can always be found on our website. We reserve the right to update or amend these at any time. Notifications of changes will be posted on our digital platforms. Continued use of our services implies acceptance of any updates.
Privacy Notice:
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JD Chimney Sweeps Sheffield is committed to protecting your privacy and personal data. We securely store any personal information you provide within the UK, and only collect minimal data required to deliver our services and manage your account.
We may share information with HETAS for professional monitoring purposes but never for marketing.
You are responsible for ensuring your details are accurate. To review, correct, or delete your personal data, please email -
jdchimneysweepsheffield@gmail.com
We will respond in writing within 30 days of your request.
You may withdraw consent or request data deletion at any time unless we are required to retain it by law. You can also exercise your rights under data protection law, including access, rectification, and objection, or file a complaint with the Information Commissioner’s Office (ICO) via ico.org.uk.
All personal data is handled in compliance with the UK GDPR (EU 2016/679). Hard copies are securely stored in locked environments; electronic data is password-protected and securely maintained.
Accessibility Statement:
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If you need this information in another format, please let us know and we will do our best to accommodate your needs.